Aeternus FortisVoice assistants
A voice assistant answers the phone, understands what the caller wants, answers common questions, books appointments and passes to you whatever needs a human. For a salon, clinic or workshop that cannot keep up with calls, that means fewer lost customers.
What it looks like in practice
A missed call often means a lost client, because most people will not call again, they will call the next business. A voice assistant takes the calls you cannot get to, in a natural conversation and in Croatian.
We set the assistant up around your business: what it may say, which appointments it offers and when it passes a call to you. We choose voices and texts together, and on the Try it live page you can hear roughly how it sounds.
Everything we do here
Answering calls
Picks up incoming calls in Croatian and other languages, including outside working hours.
Booking appointments
Offers free slots, writes them into the calendar and sends an SMS confirmation.
Answers to common questions
Opening hours, prices, location and directions, based on your real information.
Collecting details
Records the name, number and reason for the call and sends them to your CRM or email.
Passing calls on
Transfers complex and urgent calls to you or a colleague, with a summary of the conversation.
Conversation summaries
After every call you get a short summary of what was agreed.
What you get
No missed calls
Every call gets an answer, at night and at weekends too.
More appointments
Clients book straight away, with no waiting for a call back.
Fewer interruptions
You do your work and the assistant takes the usual calls.
A summary of every call
You know who called and what was agreed.
What is included
Exactly what you receive at the end of the work, with no hidden items.
- Agreement on call scenarios and rules
- Setting up the assistant’s voice and script
- Connection to the calendar and SMS
- Testing on sample calls
- Rules for passing on urgent calls
- Quality monitoring and improvements after launch
What working together looks like
The same clear process for every project, from the first conversation to a solution that works.
Consultation
We get to know your business, challenges and goals, and together we identify where AI and digital solutions bring the most benefit.
Planning
We assess profitability and put together an implementation plan with priorities, deadlines and measurable goals.
Implementation
We build and connect the solution in short cycles, with regular deliveries. Before any larger investment, we show a working prototype.
Optimisation
We monitor how the solution performs, analyse the results and improve it based on real data.
Frequently asked questions about this service
Does it sound natural?
We use good-quality speech synthesis and write the script short and conversational. You can hear an example on the Try it live page.
May the call be recorded?
Recording and informing the caller must comply with data protection rules. We agree that with you in advance.
What if the caller wants a human?
The assistant passes the call to you or leaves a message for a call back.
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Let us talk about: Voice assistants
Tell us what you need. We will come back with a concrete proposal and estimate before we build anything.